Last updated: 12/3/2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Account information (email address, name)
Payment information (processed securely through Stripe)
Documents you upload for conversion
Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process document conversions
Send you technical notices and support messages
Respond to your comments and questions
Analyze usage patterns to improve our platform

3. Document Security

Your documents are important to us. We implement appropriate security measures to protect your uploaded documents:

Documents are encrypted during transmission and storage
Files are automatically deleted 14 days after processing
Access to your documents is restricted to necessary processing only
We do not store your documents longer than necessary for conversion

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

With your consent
To comply with legal obligations
To protect our rights and prevent fraud
With service providers who assist us in operating our platform

5. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. Documents uploaded for conversion are automatically deleted within 14 days of processing.

6. Your Rights

You have the right to:

Access and update your personal information
Delete your account and associated data
Opt out of marketing communications
Request a copy of your data

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@loandocs.ai