Terms of Service

Welcome to LoanDocs.ai (“LoanDocs”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, APIs, services, and software (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

• User, you, your — the individual or entity accessing or using the Service.
• Account — the registration you create with LoanDocs to access certain features.
• Customer Data — any documents, files, or other content that you upload, process, or generate using the Service.
• Output Data / Results — the processed outputs, reports, or analyses generated by LoanDocs from your Customer Data.
• API — the application programming interface(s) we provide for programmatic access.
• Authorized Users — your employees, contractors, or agents permitted to use the Service under your account.
• Confidential Information — non-public information disclosed by one party to the other, including business data, software, algorithms, etc.

2. Use of Service

2.1 Eligibility

You must be at least 18 years old (or of legal age in your jurisdiction) and capable of entering binding contracts. If you use the Service on behalf of an entity, you represent you have authority to bind that entity.

2.2 Account Registration & Security

• You must provide accurate, current, and complete information when registering.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
• You agree to notify us immediately of any unauthorized use or breach of security.

2.3 Acceptable Use

You will not use the Service for any unlawful, harmful, or abusive purpose. Prohibited conduct includes (but is not limited to):

• Uploading or processing data you do not have rights to.
• Attempting to reverse engineer, decompile, or bypass security features.
• Interfering with or degrading the quality or performance of the Service.
• Attempting to circumvent usage limits or quotas in an unauthorized way.
• Distribute malware or harmful code
• Use the service for commercial purposes beyond your subscription limits
• Using the Service for identity theft, fraud, or any malicious activity.

We reserve the right to suspend or terminate your access if you violate these Terms.

2.4 Service Availability

We will use commercially reasonable efforts to make the Service available, but do not guarantee it will be uninterrupted or error-free. We may perform scheduled or emergency maintenance, and will endeavor to provide notice when practicable.

3. Customer Data & Rights

3.1 Data Ownership

You retain all rights, title, and interest in your Customer Data and Output Data. We do not claim ownership over your uploaded documents or derived outputs.

3.2 License to LoanDocs

By uploading Customer Data or using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display such data solely to provide and improve the Service (including training, diagnostics, analytics, and security). We will not use your data for other commercial purposes without your consent.

3.3 Confidentiality & Security

We will treat your Customer Data as confidential and use reasonable administrative, technical, and physical measures to protect it against unauthorized access, disclosure, or loss. However, we cannot guarantee perfect security.

3.4 Data Retention & Deletion

We may retain Customer Data and Output Data for as long as needed to provide the Service and as required to comply with legal obligations. Upon termination or your request, we will delete or anonymize your data within a reasonable timeframe, except to the extent retention is required by law.

4. Fees & Payment (if applicable)

If the Service is offered on a paid basis:

• You agree to pay all fees in the amounts and according to the schedule set forth in your agreement, order form, or subscription plan.
• We may change pricing upon notice, and new prices apply only for future billing periods.
• If payment is overdue, we may suspend or terminate your access.
• All fees paid are non-refundable, except as required by law or expressly agreed.

5. Intellectual Property

• Our IP. All rights, title, and interest in and to the Service (including software, models, algorithms, and improvements) remain with LoanDocs (or our licensors).
• Feedback. If you provide feedback, suggestions, or enhancements (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate that Feedback without attribution or compensation.

6. Disclaimers & Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY OF ACCURACY.

We do not warrant that the outputs or analyses are error-free or reliable for critical decisions. You agree that you are responsible for verifying results before relying on them, especially in regulated or high-stakes environments (e.g. mortgage underwriting).

7. Limitation of Liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, loss of data, etc.).
• Our aggregate liability under these Terms will not exceed the amount you paid in the prior 12 months (or, if you have not paid, an amount equal to USD 100).
• These limits apply even if we have been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless LoanDocs and its affiliates, officers, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:

• Your violation of these Terms or applicable law,
• Your use or misuse of the Service,
• Your Customer Data (e.g. claims of IP infringement, privacy violations, etc.).

9. Termination

• By You. You may terminate or cancel your account at any time via the Service interface or by written notice.
• By Us. We may suspend or terminate your access with notice (or immediately for cause) if you breach these Terms.
• Effect of Termination. Upon termination, all licenses granted to you will cease. We will delete or anonymize your Customer Data and Output Data, except to the extent required to fulfill legal obligations.
• Surviving Provisions: Sections on Confidentiality, Ownership, Indemnification, Disclaimers, Limitation of Liability, and any other provisions that by their nature continue will survive termination.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the state or jurisdiction in which LoanDocs is incorporated (or as specified). Any disputes arising out of or relating to these Terms will be resolved in the courts of that jurisdiction (or as agreed).

You and we each waive the right to a jury trial to the fullest extent permitted by law.

11. Changes to Terms

We may update these Terms from time to time. We will provide notice of material changes (e.g. via email or in-app). Your continued use of the Service after such notice constitutes acceptance of the new Terms.

12. Miscellaneous

• Entire Agreement. These Terms (together with any order forms, agreements, or policies referenced) constitute the entire agreement between you and LoanDocs concerning the Service.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Waiver. No failure or delay by either party in exercising any right is a waiver of that right.
• Assignment. You may not assign these Terms without our prior written consent; we may assign to affiliates or successors.